Refund Assistance

Redefining travel refunds — fast, fair, and effortless.

Refund Travel makes life’s unexpected moments less stressful. Customers can upgrade to refundable travel bookings at checkout in your platform, ensuring coverage if plans change. For the top rated events that require travel, we provide quick refunds, and excellent service.

With ai based pricing and seamless integration options, Refund Assistance boosts your revenue while enhancing customer trust. Eliminate complaints about non-refundable travel bookings and welcome increased loyalty, satisfaction, and profits—effortlessly.

Benefits and Perks

Smart pricing = higher conversions

Refund Travel uses personalised, real-time pricing and content to drive higher conversions and increase revenue. Every customer gets tailored pricing that meets their needs.

Availabiliy for peace of mind

Refund Travel is not insurance. That’s how we can offer this booking protection service anywhere in the world. When you partner with us there are no regulatory barriers or annual rate hikes.

Refundable Travel Bookings

We refund 100% of the money lost on the travel booking, including all fees. We’ll even refund the money you spent on the refund assistance service. So you’ll never lose a penny.

Effortless integration

Our two-way API and dynamic widget make integration quick and easy; typically within two weeks. And with full technical support, you’ll be up and running smoothly in no time.

10m

Less than 10 minutes to integrate our API into your code

6%

Average Take Rate when embeded into your checkout

0

Zero Extra Burden you collect and we service

5x

5x the customer loyalty when purchasing travel assistance

How does it work

Offer your customers a Refundable Booking

through a simple and intelligent widget placed in your booking flow. The widget is easy-to-install code that fits seamlessly into your website and matches your User Interface—styling and branding.

The customer selects the upgrade option

and makes their booking with increased confidence, safe in the knowledge that they’ll be able to apply for a 100% refund if they’re affected by one of the many unforeseen circumstances.

Generate additional revenue from every Refundable Booking selected.

The customer pays as normal, and Refund Travel handles and administers all refunds on behalf of your team, while you keep the original booking revenue.

Simple, plug-and-play integration for instant refund support

Integrate our smart refund widget or API directly into your booking flow — enabling travelers to add refund protection in a single click. Powered by AI-driven pricing, it’s designed for effortless setup, higher conversions, and greater customer trust.

Frequently Asked Questions

Refund Travel is a service offered by Refund Assistance that allows your customers to upgrade their booking with enhanced refund terms during checkout. If a customer cannot use their purchase due to unforeseen circumstances covered by the protection policy (such as illness or travel disruptions), Refund Assistance handles the entire refund process directly with the customer. This means we manage refund requests, assess refund requests and issue payouts without any intervention required from you.

This is not a “cancel for any reason” (because someone doesn’t feel like it or has changed their mind). It is for emergency situations. Whilst a great headline, CFAR often has many hidden clauses such as no cancellation 24/48 hours in advance and/or partial repayment of a ticket rather than fully refundable.

Our Partners provide Refund Travel to their customers as optional extended refund terms. This allows them to apply for a refund in unforeseen circumstances outside their control. Refund Assistance acts as an administrator for the refundable booking service, refunding customers in the members’ names. This is not considered insurance but simply offering Partners’ customers different contractual terms and conditions for a higher booking cost. e.g. a flexible flight or the ability to cancel a hotel room.

Relationship breakups, sick or lost pets, traffic jams, the list is endless. Refund Assistance ’s philosophy is ’life happens,’ so our Customer Experience team is trained to see whether the customer has genuinely been unable to attend for a reason outside their foresight or control. If they can provide evidence of that, we will refund them.

Our Partners provide Refund Travel to their customers as optional extended refund terms. This allows them to apply for a refund in unforeseen circumstances outside their control. Refund Assistance acts as an administrator for the refundable booking service, refunding customers in the members’ names. This is not considered insurance but simply offering Partners’ customers different contractual terms and conditions for a higher booking cost (e.g., a flexible flight or the ability to cancel a hotel room).

Ready To Sign Up?

Step 1. Request a Membership Agreement & Tech Credentials
Step 2. Add the Widget to your Booking Flow
Step 3. GO LIVE with Refund Travel’s full support